by Jeff Reiter | Aug 3, 2026 | Operational Resilience
The phones start ringing before IT has an answer. Residents cannot pay their utility bills online. The permitting portal will not load. Someone at the front counter says the vendor is having problems. Someone else thinks it is the internet. A trustee has heard it may...
by Jeff Reiter | Jul 27, 2026 | Leadership & Governance
Why Municipal Cyber Incident Roles Must Be Defined Before a Crisis Hits A cyber incident creates pressure before it creates clarity, which is why municipal cyber incident roles need to be clear before the first major decision is made. That is the part many response...
by Jeff Reiter | Jul 20, 2026 | Leadership & Governance
Why Technology Risk Briefings Matter for Municipal Boards There is a point in some board meetings where a technology discussion starts to lose the room. It usually does not happen because the issue is unimportant. It happens because the conversation moves too quickly...
by Jeff Reiter | Jul 14, 2026 | Operational Resilience
There is a particular kind of relief that comes when a municipal system finally comes back online. Email starts moving again, staff can reach the shared files, the finance application opens, the vendor says the issue has been resolved, and the front counter can stop...
by Jeff Reiter | Jul 6, 2026 | Leadership & Governance
There’s a moment at the end of every successful technology project that feels like a finish line. The software has been selected. The implementation is complete. Employees have been trained, and the final meetings are over. After months of planning, testing, and...
