by Jeff Reiter | Jun 29, 2026 | Operational Resilience
When Familiar Risks Become Invisible Risks One of the things that fascinates me about organizations is that the biggest risks are rarely the ones people don’t know about. They’re usually the familiar risks people no longer notice. Not because they’re...
by Jeff Reiter | Jun 22, 2026 | Technology in Practice
When a Smooth Retirement Still Leaves Gaps A municipal leader once described a retirement transition to me as “about as smooth as we could have hoped for.” There had been plenty of notice. Documentation was collected. Meetings were held. A replacement had...
by Jeff Reiter | Jun 15, 2026 | Public Agency Operations
The Hidden Operational Risk in Every Municipal Organization Every municipal leader can identify the obvious risks facing their organization. Budget constraints, staffing shortages, aging infrastructure, regulatory requirements, vendor management, and cybersecurity...
by Jeff Reiter | Jun 12, 2026 | Leadership & Governance
When Proof Matters More Than Intention Most people assume the worst part of a cyber incident is the attack itself. Cybersecurity proof is rarely the first thing leaders think about during a crisis, but it often becomes one of the most important issues afterward. It...
by Jeff Reiter | May 26, 2026 | Technology in Practice
How Microsoft 365 Account Takeovers Are Evolving Microsoft and multiple cybersecurity organizations continue to warn about increasingly sophisticated Microsoft 365 account takeover campaigns affecting organizations across the country. Many of these incidents no longer...
