by Jeff Reiter | May 13, 2026 | Technology in Practice
How Former Employee Access Problems Develop in Local Government Most municipalities do not intentionally leave former employees connected to systems. What usually happens is much less dramatic than that. Someone retires after twenty years. A department head changes...
by Jeff Reiter | May 8, 2026 | Technology in Practice
When Microsoft 365 Stops Being Easy to Navigate Most municipalities do not notice their Microsoft 365 environment is becoming difficult to manage until employees quietly stop relying on it the way they used to. At first, the issues seem minor. Someone cannot locate...
by Jeff Reiter | May 8, 2026 | Technology in Practice
Most conversations around AI in local government are focused on productivity. Faster meeting notes. Easier email drafting. Quicker document creation. Better search capabilities. People see that part immediately. The larger issue is what these tools can already access...
by Jeff Reiter | Apr 30, 2026 | Technology in Practice
How Administrative Rights Accumulate Over Time Most public agencies do not set out to create weak administrative access controls. It usually happens in a much more ordinary way. Someone needs elevated access to solve a problem. They may need to support a department,...
by Jeff Reiter | Apr 30, 2026 | Technology in Practice
Most local government leaders do not spend much time thinking about whether their email domain can be impersonated. As long as email is sending, receiving, and moving through the day without obvious trouble, it feels like one of those technical areas the IT provider...
