by Michelle Johnson | Apr 30, 2026 | Public Agency Operations
Most public offices do not create technology risk because people are careless. More often, the risk grows because people are trying to keep work moving. Employee workarounds often begin as practical shortcuts, but they can move public work outside the controls meant...
by Michelle Johnson | Apr 30, 2026 | Public Agency Operations
Most people assume it takes a major technology failure to throw an office off course. They picture the dramatic scenarios: systems down, phones dead, a ransomware headline, everyone standing around unable to work. While those situations certainly create problems, they...
by Michelle Johnson | Mar 14, 2026 | Technology in Practice
Copilot Is Revealing the Microsoft 365 Permission Problems You Already Have One of the biggest surprises about Microsoft Copilot is not what it can do. The bigger surprise is what it can already see. Microsoft Copilot is no longer something organizations are only...
by Michelle Johnson | Feb 28, 2026 | Operational Resilience
There is a specific kind of silence inside a village hall or township office when a critical system stops responding. Not the normal quiet. The bad quiet. Someone refreshes the screen. Someone else tries to log in. Then someone says, “Is the system down?” Maybe it’s...
