The Packet
Operational perspectives for cities, towns, and public agencies
Before You Renew Your Cyber Insurance, Can You Prove the Answers on the Application?
Preparing for cyber insurance renewal? Here’s what local government leaders should verify about MFA, backups, access, incident response, and documentation before submitting the application.
Can Someone Send an Email That Looks Like It Came From Your Municipality?
Email security for local government goes beyond spam filtering. Learn how spoofing, compromised accounts, Microsoft 365 protections, and employee verification fit together.
Who Needs to Be Involved When a Municipality Has a Cyber Incident?
A municipal cyber incident requires more than an IT response. Learn who may need to be involved, who makes decisions, and what should be established before an incident.
When AI Use Becomes a Municipal Process the Village Needs to Own
Some AI use is just personal productivity. Some becomes recurring municipal work the Village relies on. Here is how leadership should decide what to own, document, review, and make transferable.
AI Governance Starts With Visibility, Not Tools
Effective AI governance starts before choosing a platform. Learn why police chiefs and government leaders should understand AI use, permissions, vendors, and data access first.
When a Vendor Portal Goes Down – Leadership Owns the First Hour
When a municipal vendor portal outage affects resident services, learn what to communicate, what not to guess, and how to protect public trust.
Municipal Cyber Incident Roles and Decision Authority
Municipal cyber incident roles must be clear before pressure arrives. Learn how decision authority, communication, vendors, recovery, and proof shape response.
Technology Risk Briefing – How to Talk to a Village Board
A technology risk briefing helps municipal leaders explain cyber risk, recovery, vendor exposure, and accountability to boards without turning it into an IT meeting.
After the Outage – What Local Governments Should Review Before Moving On
A local government outage review helps leaders identify gaps in ownership, vendor coordination, recovery expectations, and communication before the next disruption.
Why Your Technology Project Isn’t the End of the Story
A technology project after implementation still needs ownership, access reviews, vendor oversight, documentation, and accountability to stay healthy over time.
Why Smart Organizations Stop Seeing Their Own Risk
Familiar risk builds when old workarounds, shared access, and routine processes stop being questioned by leadership.
Everyone Planned for the Retirement. Nobody Planned for This.
Municipal retirement transition risk can reveal gaps in ownership, vendor access, and institutional knowledge after employees leave.