Businesses across the globe are choosing to take their IT questions and problems to qualified professionals, instead of handling them on their own or relying on an in-house “IT guy”. If you have ever thought about partnering with a Managed Service Provider, now is the time to learn more about how the relationship can give you benefits you weren’t even expecting.
What is a Managed Service Provider?
A Managed Service Provider, or MSP, is a company that specializes in managing a company’s IT infrastructure. This company is typically located off-site, which means they are managing IT needs and questions remotely. Business owners pay a monthly fee that includes a variety of services aimed at keeping the company’s technology free from problems or security concerns.
Benefit #1: Instant Support
Working with a MSP means your employees have access to a help desk that is readily available to solve their problems, 24 hours per day, 7 days per week, 365 days per year. When the employees are empowered to solve their own IT issues through the MSP, they are going to receive a quick solution, allowing them to get back to work. Staff productivity will increase, as well as morale, thanks to the quick response from the MSP.
Benefit #2: Preventative Steps
An experienced MSP knows what problems could arise before they happen, and they act accordingly. Your MSP will monitor your systems for any issues and fix problems before they cause any frustration. If a problem does happen, your MSP support team is ready for rapid response, making repairs quickly to reduce your downtime.
Benefit #3: Affordable in Any Situation
Your monthly fee covers preventative monitoring, help desk assistance, and repairs no matter how often you use it throughout the month. This consistent pricing can help you plan your budget with confidence, and you don’t have to worry about paying hourly or a la carte services from a freelance IT professional in the area. Instead, you can know your IT services are all covered with your subscription fee.
There are other benefits to working with a Managed Service Provider, including releasing the responsibility of being on top of how your computers and systems are working each day. Instead, focus your energy on growing your business and providing the products or services your clients love.
The experts at RWK work with companies who are searching for an IT solution that provides instant support, keeps problems from arising in the first place, and is affordable. We would love to learn more about your business and develop a customized plan to give you the services your team needs to meet your goals. Call us today to get started.