When you make a decision to enlist the expertise of a Managed Services Provider, you are banking on them giving you the best services possible. However, as with many contracts, you should review your partnership regularly and evaluate their services to assure it is still valuable for your business.
As you take time to review the services of your Managed IT Services provider, take into consideration a few of our hallmarks of exceptional performance. After all, poor Managed IT Services can frustrate you and your team just as much as having no provider at all.
Quick Response Time
IT network and hardware issues happen at all times of the day or night. If your current Managed IT Services provider does not respond quickly to your issues or requests, you are working with an inefficient partner. You need to know your employees and customers have the tools available to complete their transactions, and without fast response time from your Managed Services Provider, you are losing valuable time and money.
Exceptional Managed IT Services providers know the real key to success is a focus on prevention. Your provider should work to be ahead of any problems, including security or cyberhacking issues, to prevent anything from happening at all. The best Managed IT Services providers solve 99% of the problems so that your team never notices them at all.
Ready for Scalability
If your business is one that is poised to grow quickly over the next few months or years, your Managed IT Services provider should be ready to grow right along with you. As a leader, you should feel confident that your IT services are ready to grow quickly without compromising productivity, customer satisfaction, or protection.
Knowledge of Your Industry
If your company is in the medical industry, you have different IT needs than other industries. Similarly, if your work is mostly done online, you may have different needs than a company that relies on in-person transactions. In any case, your Managed IT Services provider should know the ins and outs of your industry and what you need to stay successful and compliant. If your current provider does not know about privacy laws and how they apply to your specific industry, it could be time to make a switch.
When you choose to partner with the team at RWK, you can be assured that we become invested in your daily success. We are ready to give you the time, attention, and services you need to hit your goals, as well as to keep you compliant. Call us today to tell us more about your business and we will develop a customized plan just for you.