Managed Services

Manage Your Managed IT Services Relationship

Posted on by Ella Wiebusch
15
Jun
When you are looking to outsource your tech needs to a managed provider, great communication may not be one of the top qualities you seek. Nonetheless – it should be! Though effective communication skills may often be downplayed in the tech world, nothing could be further from the truth. When you’re working with a third party, remote-based service provider, it’s important to be in alignment.  Lack of effective communication can seriously derail business as usual. A responsive IT provider will build a relationship to make sure issues are quickly resolved and future needs are anticipated.

Why Communication is Key

Managed IT providers come in with expert technical knowledge that business owners may lack. If there’s a relationship established on trust, the provider can make solid recommendations based on current AND future needs. The managed IT provider can also guide the business owner to the best strategy for their company now and in the upcoming months or years.   It’s critical that plans be articulated thoroughly, and that any changes be explained and laid out in detail. In business, things can change rapidly, and in IT, the same is true. There’s nothing more discouraging than finding out that your contract servicer has no idea of the true issues your business is facing, or they’ve been spending time on issues that don’t truly impact your bottom line.

Best Practices for Good Communication

Make sure your communication is efficient and your expectations are realistic with these expert tips: 
  • Do your research before you sign a contract. 
  • Make sure you check out reviews, testimonials, and the perspective of the company before you begin working together. 
  • Develop a relationship with your managed IT provider, and set up regular opportunities to check-in. 
  • Be clear and specific when you’re sharing the issues that need resolution. A managed IT provider who’s skilled in communicating with clients will help to be specific and detailed with what needs to happen, when, and who is responsible. 
  • Expect a thorough plan that will be evaluated and updated as the projects progress.
RWK IT Services places a firm emphasis on great communication with our clients. Our team is motivated by the satisfaction that comes when we provide the exact service that your company needs. Call us to discuss your business and how we can help!