Our Clients

Whether the big things or the everyday little things, working with RWK IT Services has allowed our township to do what we do more effectively.

It's the everyday little things for us. Working with RWK has allowed our township to do what we do more effectively because they are in the background orchestrating our technology and promoting our continued success as a community service provider. They are highly responsive, and the value we receive is well beyond the price we pay and the value that competitors can provide. To anyone looking to up their IT game, we highly recommend you call RWK.

RWK's Team is Incredibly Knowledgeable, Attentive, and Quick to Respond!

Having RWK take over our IT services through their managed IT program has been a game-changer for our company. The single biggest benefit we've experienced is the complete peace of mind we now enjoy. We no longer must worry about any IT issues because RWK's team is incredibly knowledgeable, attentive, and quick to respond. They handle everything efficiently, allowing us to focus on our core business without being bogged down by technical worries.

Proactive Long-term Solutions With Emphasis On Security

RWK IT Services, whom we have utilized for all of our Police Department IT needs for the last five years. I can say with the utmost confidence that we are extremely pleased with our current IT operations and most specifically the security of our system.

In 2018, we were dealing with an antiquated system that was prone to breakdowns and data loss. Our operational software was contracted to an organization out of Missouri that was unresponsive and very expensive. We were not working off a server system and internal computer communications was minimal at best. The reality was that our system was extremely outdated, with subpar equipment and minimal security protections.

We reviewed and interviewed multiple IT companies, in an effort to upgrade and update our entire computer and communications operations. RWK was chosen because of their proactive long-term solutions and their emphasis on security. They understood the needs of a law enforcement agency and the importance of minimizing vulnerabilities. Their previous experience with securing systems that tie into state and federal databases was critical to the modernization of our operations. The system that we now have in place is reliable, accessible, and secure. We definitely made the right decision in choosing RWK.

As with any new system, you must overcome the obstacles associated with integration and implementation. Jeff Reiter and his crew were on scene for every important step. They responded to any and all issues quickly and professionally. It was obvious to our own IT personnel that RWK’s crew was knowledgeable in every aspect of the transition and security. The technicians were incomparable. Since the new system has been in place, there have been indications of hacking efforts as well as attempted virus incursions. Our systems have remained secure while others have suffered serious data breaches. RWK has always responded immediately to any threats or rumored threats. If we were to go back and upgrade our systems all over again, RWK would be our only choice.

RWK’s Commitment To Keeping Us Informed And Engaged Is Unparalleled

I am thrilled to share my experience with RWK and the incredible benefits they have brought to our company. Since we entrusted them with our IT services, the single biggest advantage we have enjoyed is their exceptional follow-up and communication throughout every stage of our requests and projects, regardless of their size. RWK treats our company with the utmost care and professionalism, as if we were a much larger firm. This level of dedication has had a profound impact on our operations.

In comparison to other IT firms, we have worked with in the past, RWK stands head and shoulders above the rest in terms of account management and communication. Their commitment to keeping us informed and engaged is unparalleled. They go above and beyond to ensure that our needs are met and that we are consistently updated on the progress of our projects. Their level of attentiveness and effective communication is a refreshing change from our previous experiences.

To anyone who may be hesitant about choosing RWK as their IT firm, I would confidently say this: Our partnership with RWK has been nothing short of exceptional. As a small business owner, it is crucial for us to collaborate with companies that take the time to understand our unique business needs and grow with us. RWK has consistently demonstrated their commitment to our success. In urgent situations, they respond promptly and effectively, providing us with the support we need when we need it most. When we explore new areas or consider implementing innovative solutions, RWK goes beyond expectations, presenting us with options and providing valuable consultations. They have truly become a trusted long-term partner.

Based on our experience, I can wholeheartedly recommend RWK as an IT firm that goes above and beyond to understand and support your business. Their excellent account management, superior communication, and genuine dedication make them an invaluable asset to any organization. Partnering with RWK has been one of the best decisions we have made, and we look forward to continuing our successful collaboration in the future.

Peace Of Mind That Comes From Knowing We Have Experienced And Qualified IT Service Partner

I am delighted to share my experience with RWK IT Services and the tremendous benefits they have brought to our company since entrusting them with our IT needs. The single biggest advantage we have gained is the peace of mind that comes from knowing we have experienced and qualified IT staff watching over our systems and helping us stay up to date with current processes. This level of support has been invaluable to our operations.

In comparison to other IT firms, we have worked with in the past, RWK excels in their communication with us. They go above and beyond to keep us informed every step of the way, ensuring that we are always in the loop regarding our IT infrastructure. Their responsiveness to issues is impressive, with quick and effective responses that help minimize any disruptions to our business.

If someone is uncertain about choosing RWK as their IT firm, I would confidently say this: RWK is the perfect balance of a company that makes you feel comfortable and part of the family, while still having the expertise and resources to meet your needs. Unlike giant corporations that prioritize profit above all else, RWK genuinely cares about their clients. They take the time to understand our unique requirements and tailor their services accordingly. The RWK team is always ready and available to assist us, ensuring that every issue is addressed and followed through to resolution.

Choosing RWK as our IT firm has been a decision that we have not regretted. Their dedication to communication, their commitment to our success, and their qualified staff make them the ideal partner for any organization. With RWK, you can rest assured that you are in capable hands, receiving personalized support that goes beyond expectations. We are proud to be a part of the RWK family and look forward to continuing our successful partnership in the future.

RWK Is One of The Only IT Companies You Can Trust

The single biggest benefit is the peace of mind in knowing that if we have an IT issue, the RWK IT Services team is a quick e-mail, text, or phone call away. We’re a small business but they don’t make us feel like a small customer to them – they are very responsive and attentive to what we need. The last two IT companies we used would take 2 or 3 days to resolve a problem or even respond. RWK can remote in or come to our office right away.

They’ve helped us move from an unprofessional website, an old phone system and outdated computer/IT system to far more reliable, professional, and secure systems that have made us more productive and a LOT less frustrated on a day-to-day basis. Best of all, they worked with us to do these upgrades gradually, so it wasn’t massively disruptive or a huge hit on our budget all at once. RWK is a one stop shop and guides us in the right direction on every front, and we trust their recommendations. If they say you need it, you do. They won’t sell you something you don’t need or charge you for things that are unnecessary. If someone was on the fence, I would challenge them to try RWK for one year and see how much your business improves. I guarantee you will see the benefits.

We No Longer Fret About IT At All

We can confidently say that our decision to work with RWK IT Services has been nothing short of transformative for our company. Since enrolling in their managed IT services program, the single biggest benefit has been the complete peace of mind we now experience. Previously, IT issues used to consume a significant amount of our time and resources, causing constant worry and disruptions. However, ever since RWK took over, we no longer fret about IT at all. They handle all the necessary updates, security concerns, and expert recommendations to keep our company running seamlessly, without any worries on our end.

Moreover, we have been thoroughly impressed with RWK’s rapid and competent response to any hardware or software issues that arise. It’s like having a dedicated team of IT experts at our beck and call, ready to troubleshoot and resolve any challenges that come our way. Their efficiency and proficiency have surpassed any expectations we had.

The level of service and dedication they provide is unmatched. From the very beginning, we knew we made the right choice by choosing RWK. Their personalized attention to our needs, exceptional customer service, and proactive approach to IT management set them apart from the rest. We are grateful to have them as our first and only IT partner.

If someone was hesitant about selecting RWK as their IT provider, we would confidently tell them that they are not just extremely knowledgeable but also incredibly RELIABLE. Their expertise in the IT domain is evident in every aspect of their service, and they have proven time and again that we can count on them for any IT-related requirements. Having a reliable IT partner like [Your IT Firm] is invaluable for any business, as it allows us to focus on our core operations with the assurance that our IT infrastructure is in capable hands.

In conclusion, we wholeheartedly recommend RWK to any business seeking top-tier IT support. They have alleviated our IT burdens, enabled seamless operations, and offered us unparalleled peace of mind. We are truly grateful for their partnership and look forward to many more years of working together.

Not Just Technically Competent But Also A True Business Partner!

When our prior IT firm was acquired by an out-of-state company during the start of the Covid pandemic, we knew we needed to find a new IT partner that we could trust to provide reliable and proactive services for our mid-size private equity firm. After searching through several firms, we were fortunate to come across RWK, and from the very beginning, it was evident that they were not just technically competent but also a true business partner.

RWK stood out among the other options because of their genuine interest in understanding our platform and guiding us through numerous IT challenges. It was clear that they were not just interested in a simple transition of services but were dedicated to helping us find solutions tailored to our specific needs.

Since partnering with RWK, they have proven to be highly competent professionals with a team of caring and capable individuals. They have gone above and beyond to assist us in building a robust IT platform that addresses all our requirements. Under their expert guidance, we have successfully upgraded our hardware, software, servers, remote work equipment, communication links, and security measures, making our IT infrastructure resilient and secure.

As the President of our firm, I can now sleep well at night knowing that we have a reliable and trustworthy business partner in RWK. They have become an integral part of our operations, and their dedication to our success is truly commendable.

Thank you, RWK, for being the IT partner we needed during these challenging times. Your support has been invaluable, and we are grateful for the strong partnership we’ve built together

Having RWK Take Over Has Been A BIG Time Saver!

Since enrolling in your managed IT services program, the single biggest benefit to me and my company has been SAVING TIME! Before working with your team, I used to try and handle all IT issues myself on top of my full-time job. It was a constant struggle, running from computer to computer, trying to fix problems and keep everything running smoothly. But since having your team take over, it’s been a lifesaver! I can now focus on my core responsibilities without the stress and hassle of managing IT tasks.

One of the things that sets your IT firm apart from others I’ve worked with in the past is your exceptional response times and your ability to stay on task for projects. Whenever there’s an issue or a project that needs attention, your team is quick to respond and address it efficiently. It’s truly reassuring to know that I can rely on you to keep things moving forward without delays.

If someone is on the fence about choosing your IT firm, I would tell them confidently that I know a company that can help them! Your team has been a reliable and valuable partner in our IT needs, and I have full trust in your expertise and dedication to providing topnotch service.  Thank you for making my work life easier and for being a dependable IT partner for our company!

Seamless Project Implementation

Having RWK take over our IT services through their managed IT program has brought us the single biggest benefit of seamless project implementation. Every project we propose is handled with such efficiency that we need very little effort on our part. This has greatly improved our productivity and allowed us to focus on our core business without being bogged down by ITrelated tasks.

What sets RWK apart from other IT firms we’ve worked with in the past is their exceptional level of account management and communication. Unlike previous experiences, RWK’s communication is far superior, and their account management is top-notch. They keep us informed at every stage of a request or project, ensuring that we are always on the same page. This level of communication has made a significant difference in our overall experience with IT support.

If someone is unsure about choosing RWK as their IT firm, I would wholeheartedly reassure them that they will receive great follow-up and excellent communication throughout every stage of a request or project, regardless of its size. RWK treats our company as if we were a much larger firm, giving us the attention and care we need to thrive. They have proven to be a dependable and dedicated partner, and we are grateful for the support they provide.

Thank you, RWK, for your outstanding service and commitment to our success. We look forward to continuing our partnership with you.

Committed To Providing Exceptional Service!

It’s clear that our experience with RWK as our IT firm has been extremely positive and has brought significant benefits to our company. The speed with which problems are solved and changes are implemented has been the single biggest advantage for us.

One of the standout qualities that sets RWK apart from other IT firms is their ability and

willingness to tailor their services and offerings to meet your specific expectations. This personalized approach to IT support has undoubtedly contributed to our satisfaction as a demanding customer.

For anyone considering RWK as their IT firm, I would emphasize the importance of the longevity of their employees as a key indicator of the company’s success and reliability. The fact that the team of technicians at RWK has remained consistent since our partnership began speaks volumes about the effectiveness of their management and their commitment to providing exceptional service. Their in-depth knowledge of our systems, equipment, and specific expectations ensures that each task is handled with precision, and we can rely on them to assign the most suitable technician for every job.

Overall, the invaluable reliability and consistency provided by RWK has greatly benefited our business, making them an excellent choice for any company in need of top-tier IT support.

Growing Good Kids: How Jeff Reiter Of RWK IT Services Supports Brad Finkel And His Team At Jewish Community Center Of Chicago To Help Cultivate Strong Communities And Spread Hope

When you run an organization with multiple locations, programs, early childhood centers and camps, it’s a reality that you’ll also have significant technology demands. But it’s not enough to have someone set up some infrastructure and walk away; no, you need customized solutions that seamlessly work together so your company can be as organized and integrated as possible. Sound like a big ask? Well, this is precisely what Brad Finkel and his team at JCC Chicago expect from Jeff Reiter and his team at RWK IT Services, and, spoiler alert, they’ve delivered on all that and more.

Community Means Coming Together

Brad first became acquainted with JCC when he was just a child himself. “I grew up in JCC programming, but it wasn’t until I became a teen professional in 1998 at Camp Chi that I actually began working for the JCC full time. Eventually, I was promoted to Camp Director in 2017, and today I’m the COO for the organization,” he explains, “Our goal is really about servicing the community, allowing for opportunities to connect and intersect with us, and creating lifelong experiences, memories, and friendships and growing good kids. Though JCC Chicago has been in operation for over 120 years, in more recent years, we’ve started to see that we needed some specific technology infrastructure in order to continue finding new, innovative ways to engage the community.” And between their inward and outward-facing technology requirements, their IT needs were plentiful.

“I think as technology grew over time the network became very complex. We have multiple servers across the agency and hundreds of computers being moved in and out each season at our camps. We have lots of physical hardware at our in-person locations, and tons of data that needs to be stored properly,” says Brad. Adding, “We needed a way to continue to grow our network while keeping our gear up to date and making it compatible for today’s users. Once we realized this, our search for the right IT company began.” Although JCC explored several different options, upon meeting with RWK, they knew it would be a great fit. “Besides being local, which is something that’s always important for us, their initial assessment of our organization was very impressive. It highlighted areas of vulnerability, with specific actions we could take to resolve those issues, and it laid out forward-looking plans for our company. But it wasn’t just, ‘Here’s the solution – take it or leave it.’ RWK has always been great with receiving our feedback or hearing our concerns and then helping us understand the how and why behind the technology.”

Upon the commencement of their partnership nearly four years ago, RWK jumped right in and got to work learning about JCC and what makes it tick. “There was definitely a learning curve for their team at first, which is to be expected, but now I feel confident that they understand our mission and are always looking for the best ways to meet our needs. They’ve helped us move our sensitive information to the cloud for easier access, and we’ve looked at implementing systems that work together cohesively across the different internal teams we have,” notes Brad, “At JCC, we have teachers, front desk staff, an accounting team, and a marketing team, to name a few, and all those departments need varying levels of support, which is something that RWK has provided us with.”

Partnership in Positivity

And at this point, the relationship between RWK and JCC is very much that of a partnership rather than a third-party vendor and a client. “Jeff and his team are always ready and willing to go above and beyond to help us meet our technology needs. For example, our overnight camp requires certain equipment in order to function. Sometimes, technology can be a fickle thing that just doesn’t want to work. However, I know that when there are issues, they’ll be onsite at all hours to resolve the problem. With RWK, there’s a genuine sense of care, which gives me peace of mind knowing that whether I’m physically there or not, JCC Chicago is in good hands technology-wise,” says Brad. He continues, “One of the RWK technicians, Denis, spends a lot of time at Camp Chi, and he told me that one time, there was a person who came in and started asking him camp questions. He had to tell him, ‘Oh, sorry, let me get you the right person,’ but that just goes to show how integral they are to our business and that they really are a part of our organization rather than an outside entity.”

Of course, RWK’s expertise extends past this to many branches of the business. Beyond the camp setup, they’ve helped JCC implement better phone systems, provided user training and ongoing support for the various departments, and are always looking for new technology solutions for the organization. “RWK is constantly looking one step ahead, which is something I really appreciate because I know they have our best interest in mind. They’re always the first to double-check that we’re getting the best products at the best prices, and if we do integrate a new system or procedure, they’re dedicated to monitoring and updating the protocol to ensure it’s running optimally. Overall, I’d say they’ve achieved a more simplistic digital footprint while incorporating more advanced technology, and I couldn’t ask for anything more,” says Brad.

With an organization that has so many moving parts like JCC Chicago, they needed technology solutions that streamlined their business, increased their efficiencies, and, simply put, just plain worked. By bringing RWK into the fold, JCC has been able to get back to doing what they o best – servicing the community with their programming and working to build the next generation. So, if you’ve been searching for an exceptional IT firm based in the Chicago area, you need to contact Jeff Reiter and his team at RWK IT Services today!